Private Transfers between airports and cities in Vietnam.

FAQ

How can I order a transfer?

  1. Choose on the start page the transfer rent format suitable for you: a fixed price for the whole journey or an hourly rent.
  2. Choose the pickup address and the destination or the number of travel hours and then choose the types of transport.
  3. Next, you will be redirected to the expanded order form. If you wish, you can also add the return route in advance on the same page.
  4. Specify your contact details, the number of passengers, as well as additional options if you need them. If your driver needs to know something else about you, just specify this information in the comment field.
  5. Ready!

Frequently asked questions

What does the cost of transfer include?

Drivers are free to charge a price for your order. It already includes waiting at the airport, gasoline, road tolls, if any on the route, and, of course, the very route from point A to point B. If you order an hourly car rent for the term exceeding 24 hours, the cost will include the meals and accommodation for the driver.

What shall I do if the driver hasn’t met me?

First of all, try to contact him. The drivers contact details are specified in the letter confirming your order. Should you fail to get the driver on the phone, please, report this situation to the support team. We will try to find another driver for you or return your money. The return time is 5-7 business days.

Can I trust the drivers found by me on VietnamGetTransfer.com?

We only work with trusted contractors: we study their certificates, monitor the validity period of their driving licenses and insurance policies. Among other things, customers of our service always evaluate drivers’ performance. We analyze users’ feedback and go on working only with those contractors whose order history is flawless.

What should I do if my flight is delayed?

The free waiting time at the airport is 60 minutes. If the delay is more than an hour, please contact us via phone (please see contact numbers on our website) or write us at info@vietnamgettransfer.com using the email from your request. You can also contact us via online chat.

How can I know if my luggage will fit inside the car?

Specify the dimensions of the luggage and the number of pieces in the comment field of the order. For instance, 2 ski bags 180 cm long and two suitcases. In this case, only those drivers whose cars are able to fit such luggage will reply to the order. If you still hesitate, please, contact our support team.